Privacy policy
Last updated: September 29. 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service, or deal with Us in the course of our business (for example by attending meetings, workshops or coaching sessions, or by being contacted by Us). It also tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service and to run our business. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
AI Tools means software that uses artificial intelligence, such as machine learning or generative AI, to transcribe, summarise, draft, edit or create text, images or other content.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to 13 Times Ltd, 18 Beck Road, London, UK, E8 4RE.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: United Kingdom.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service refers to the Website.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analysing how the Service is used. This includes providers of AI Tools where they process Personal Data on Our behalf.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to 13 Times, accessible from https://www.13-times.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data
While using Our Service, or when You deal with Us in the course of our business, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Job title and organisation
Information You share with Us in meetings, workshops or coaching sessions, including recordings and transcripts of online meetings (see "Our Use of Artificial Intelligence (AI)" below)
We will only use this data to contact You where You have requested Us to, or where We have another lawful basis to do so (see "Lawful Bases for Processing" below). We will not share this data with any other third parties other than the Service Providers and other recipients described in this policy, unless there is a legal requirement for Us to do so (e.g. assisting in a criminal investigation).
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyse Our Service. The technologies We use may include:
Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless You have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies on the Privacy Policies website article.
We use both Session and Persistent Cookies for the purposes set out below:
Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow Us to remember choices You make when You use the Website, such as remembering Your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter Your preferences every time You use the Website.
For more information about the cookies We use and Your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
To contact You: by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To manage Your requests: to attend and manage Your requests to Us.
To carry out business development: to research and contact organisations and individuals who may be interested in Our services.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and Your experience.
We may share Your Personal Data in the following situations:
With Service Providers: We may share Your Personal Data with Service Providers to monitor and analyse the use of our Service, to record and transcribe meetings, and to support our business development and content creation (see "Our Use of Artificial Intelligence (AI)" below).
For business transfers: We may share or transfer Your Personal Data in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case We will require those affiliates to honour this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With Your consent: We may disclose Your Personal Data for any other purpose with Your consent.
Lawful Bases for Processing
Under UK data protection law, We must have a lawful basis for using Your Personal Data. We rely on the following:
Contract: where We need to use Your Personal Data to provide services You have requested or to enter into a contract with You.
Legitimate interests: where We use Your Personal Data to run and promote our business, for example to contact prospective clients in a business context, to keep records of meetings, and to improve our services. We only do this where Our interests are not overridden by Your rights and freedoms.
Consent: where We ask for it, for example when You sign up to receive marketing emails, or agree to a meeting being recorded. You can withdraw consent at any time.
Legal obligation: where We need to use Your Personal Data to comply with the law.
Where We send electronic marketing, We do so in line with the Privacy and Electronic Communications Regulations (PECR). You can opt out of marketing at any time by using the unsubscribe link in Our emails or by contacting Us.
Our Use of Artificial Intelligence (AI)
What We do not use AI for
We do not use AI to create our training materials. All of our courses, workshops and coaching sessions are designed and delivered by people.
Where We do use AI
We use AI Tools in a limited number of ways to support how We run our business:
Meeting notes and transcription. We use Fathom, an AI note-taking tool, to record, transcribe and summarise some meetings held online. We will tell You at the start of a meeting if it is being recorded, and You can ask Us not to record it.
New business outreach. We may use AI Tools to help research and draft messages to prospective clients. Outreach is reviewed and sent by a member of our team.
Content creation. We occasionally use AI Tools to help expand or edit blog posts and to generate images for our website and marketing. Our content is reviewed and approved by a member of our team before publication.
How We protect Your information
We do not use Your Personal Data to train AI models, and We only use AI Tools whose settings and terms allow Us to prevent Our data from being used for that purpose.
We do not enter confidential client information into AI Tools other than for the purposes described above.
AI Tools that process Personal Data on Our behalf are treated as Service Providers under this policy. Some are based outside the UK, and where that happens We make sure appropriate safeguards are in place (see "Transfer of Your Personal Data" below).
We do not use AI to make automated decisions that have legal or similarly significant effects on individuals.
Meeting recordings and transcripts are kept for 12 months and then deleted, unless We are required to keep them for longer for legal reasons.
If You would like to know whether AI has been used in relation to Your information, ask Us not to record a meeting, or request deletion of a recording or transcript, contact Us at info@13-times.com.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with Our legal obligations (for example, if We are required to retain Your data to comply with applicable laws), resolve disputes, and enforce Our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Meeting recordings and transcripts are retained as described in "Our Use of Artificial Intelligence (AI)" above.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to, and maintained on, computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of Your data and other Personal Data. Where Personal Data is transferred outside the UK, We use appropriate safeguards such as the UK International Data Transfer Agreement or Addendum, or transfers to countries covered by UK adequacy regulations.
Your Rights
Under UK data protection law, You have the right to:
Access the Personal Data We hold about You.
Rectification: ask Us to correct inaccurate or incomplete data.
Erasure: ask Us to delete Your Personal Data (see below).
Restriction: ask Us to limit how We use Your data.
Objection: object to Us using Your data, including for direct marketing or where We rely on legitimate interests.
Portability: ask for Your data in a portable format where applicable.
Withdraw consent at any time where We rely on consent.
To exercise any of these rights, contact Us at info@13-times.com.
If You are unhappy with how We have handled Your Personal Data, please contact Us first so We can try to put things right. You also have the right to complain to the Information Commissioner's Office (ICO) at https://ico.org.uk/ or on 0303 123 1113.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if You have one, and visiting the account settings section that allows You to manage Your Personal Data. You may also contact Us to request access to, correct, or delete any Personal Data that You have provided to Us.
Please note, however, that We may need to retain certain information when We have a legal obligation or lawful basis to do so.
Disclosure of Your Personal Data
Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:
Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability
Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Children's Privacy
Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.
If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If You have any questions about this Privacy Policy, You can contact Us:
By email: info@13-times.com